Privacy Policy

Castle Radiators LTD are committed to protecting, safeguarding and respecting your privacy.

Statement of Intent:

This policy sets out how we at Castle Radiators LTD use and protect the information that you provide when you use our services and our website. It is our intention to ensure that any data you provide is managed respectfully, kept secure and only used for the purposes for which it has been provided.

When we collect data:

We collect personal data when you:

Create a user account on our website

Purchase or make payments for any of our products or services

Contact us via our website, email, letter or telephone

Sign up for newsletters

Data we collect:

We may collect the following information:

• Name
• Address
• Telephone Number
• Email Address
• Payment details
• User account details
• IP address for your device (if visiting our website)

What we do with this data:

We require the information stated above to process orders and provide the best customer service. Particularly, the following reasons:

To process orders

Internal accounting processes

Improve customer service

Send promotional emails in relation to new products, services, special offers or other information which we think you could find interesting

Payment details:

Castle Radiators LTD use Stripe to process our payments securely online, and therefore as a company we hold no records of your payment details. More information on Stripe privacy policy can be found here Stripe’s Privacy Policy. To offer Klarna as a payment option, we may pass certain details of your personal information to Klarna, for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice. More information on Klarna’s privacy notice can be found here Klarna’s Privacy Policy.

How long we will keep your information:

We do not keep your information for longer than we need to, which is usually up to six years, unless we are required to keep it for longer (for example if we are still providing you with a service or investigation by law enforcement agencies or regulators).

Your rights:

You have the right to request the information we hold about you – a £10 admin fee will be charged for requests that are unfounded or excessive. However, before we disclose this information, we may require proof of your identity. Once we have received this, we will send you a copy of this personal information we hold within 30 days. You have the right to correct and update any information we hold about you. You have the right to have your information erased, if you believe we should no longer store your personal data, or we are not entitled to. To request this, you must contact our Data Protection Officer via email at [email protected]. Once we have received this request, we will reply within 30 days with either confirmation of deletion or the reason the data cannot be deleted.

Marketing:

Unless you have told us not to, from time to time we may send you marketing emails relating to products or services that we feel may be beneficial to you. Please contact us via email [email protected] if you have any queries or would like to no longer receive these emails.

Other websites:

Our website may contain links to other websites of interest. However, once you use these links please be aware that you have left our website and we do not have any control over other websites. We cannot therefore be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by our privacy policy. We advise therefore that you exercise caution and look at the privacy statement applicable to the website in question.

Changes to our privacy policy:

We may update this privacy policy from time to time. If we make any changes these will be reflected on this page, but please regularly check this policy to ensure you are aware of the most up to date version.

By using our website and services, you acknowledge that you have read, understood, and agreed to this privacy policy.

Contact Details:

FAO Data Controller
Castle Radiators LTD
55 Pantmawr Road
Whitchurch
Cardiff
CF14 7TB