Payment Policy

Thank you for choosing Castle Radiators LTD for your heating solutions. To ensure a smooth and secure transaction process, please review our payment policy below.

Payment Methods:

Castle Radiators LTD accepts payments through the online payment platform, Stripe. We currently support major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, Castle Radiators also support Apple Pay, Google Pay & Klarna as payment methods.

Security and Encryption:

Your payment security is our top priority. Castle Radiators LTD utilizes Stripe, a secure and widely trusted payment gateway. All payment information is encrypted using SSL (Secure Socket Layer) technology to protect your sensitive data.

Currency:

All transactions are processed in the currency specified on our website at the time of purchase. Please ensure that you are aware of and comfortable with the currency being used for your transaction.

Order Confirmation:

An order confirmation will be sent to your provided email address once the payment is successfully processed. This confirmation will include details of your order, including the products purchased, billing and shipping information, and a unique order number.

Refunds and Returns:

Please refer to our Refund and Return Policy for information regarding the process of returning products and requesting refunds. Castle Radiators LTD reserves the right to issue refunds in the original form of payment or through alternative methods, as deemed appropriate.

Stripes Terms of Service:

By making a purchase on Castle Radiators LTD, you agree to comply with Stripe’s terms of service. Please review Stripe’s terms and conditions on their website for further details.

Payment Disputes:

If you have concerns about a payment or believe there is an error, please contact our customer support team at [email protected] before initiating any chargebacks or disputes. We are committed to resolving issues promptly and efficiently.

Changes to Payment Policy:

We reserve the right to modify this policy at any time. Updated terms will be posted on our website, and it is your responsibility to review them periodically.