At Castle Radiators, we want you to be completely satisfied with your online shopping experience. If you are not happy with your purchase for any reason, we are here to help. Please read our Returns Policy below to understand our guidelines and procedures for returning items.
Returns Eligibility:
We accept returns within 30 days from the date of delivery.
The item must be in its original condition, including all tags, labels, and packaging.
Personalized or custom-made items are not eligible for returns unless they are damaged or defective.
Returns Process:
a. Initiate a Return:
To start the return process, please contact our Customer Support Team via [email protected].
Provide the following information: your order number, the item(s) you wish to return, and the reason for the return.
b. Receive Return Authorization:
Our Customer Support Team will provide you with a Return Authorization (RA) number and instructions for returning your item(s).
c. Packaging:
Ensure that the item(s) are securely packaged in their original packaging.
d. Return Shipping:
You are responsible for the return shipping costs unless otherwise stated.
e. Tracking:
We strongly recommend using a trackable shipping method to ensure your return is received safely. Until the item is received by us, the goods are the responsibility of yourself.
f. Inspection:
Once we receive the returned item(s), we will inspect them to verify their condition.
g. Refund or Exchange:
If the item(s) meet our return eligibility criteria, you can choose between a refund or exchange for an item of equal value.
Damaged or Defective Items:
If you receive an item that is damaged, defective, or incorrect, please contact our Customer Support Team within 7 days of delivery to arrange a return or exchange at no cost to you.
Refund Processing Time:
Refunds may take up to 14 business days to appear in your account, depending on your payment method and bank or financial institution.
Changes to Returns Policy:
We reserve the right to modify this policy at any time. Updated terms will be posted on our website, and it is your responsibility to review them periodically.
Please note that our Returns Policy is in compliance with the Consumer Rights Act 2015 and other relevant UK consumer protection laws.
We reserve the right to refuse returns that do not meet the specified criteria or to charge a restocking fee when applicable.
